Terms and conditions

1. Introduction

These Terms and Conditions (“Terms”) apply to the Lift for Life membership and any related services, workouts, coaching content or resources (collectively referred to as the “Services”) provided by Kate Oakley (“I”, “me” or “my”) through the CoCoach platform (the “App”).

By purchasing, accessing or using the Services, you agree to be bound by these Terms as well as the Privacy Policy. If you do not agree with these Terms, you should not use the Services.

The Services are delivered exclusively through the Lift for Life area of the CoCoach platform. CoCoach acts only as the technical provider and payment platform. All programme content and coaching services are provided by me, Kate Oakley, and your contract for the Services is with me, not CoCoach.

For support, please check the FAQ section inside the App. If you still need help, I can be contacted at kate@yourfuturefit.com.

I will contact you using the email address provided in your App account.

2. The Services

Your order is accepted when you receive an email confirmation of your purchase. Once confirmed, you will gain access to the Lift for Life programme within the App.

The Services are developed and provided by me, Kate Oakley. I am responsible for all programme content, coaching guidance and support provided through the App.

The Services are for personal use only and require an active membership to access. Your access continues on a subscription basis until cancelled in accordance with these Terms.

Individual results will vary. Your progress will depend on your own effort, consistency and personal circumstances. No specific outcomes are guaranteed.

The Services are intended for individuals over the age of 18. If you are under 18, you may only use the Services with the consent and supervision of a parent or legal guardian.

3. Payment

The membership fee for Lift for Life is charged on a subscription basis. Payments are automatically taken on the 20th of each month using the payment method selected at sign-up. Your membership will automatically renew each month unless cancelled in accordance with these Terms.

Payments are securely processed by CoCoach via Stripe. By purchasing a membership, you authorise recurring payments until you choose to cancel.

Prices are shown inclusive of VAT where applicable. I am responsible for VAT compliance in relation to the Services I provide.

You are responsible for ensuring that your payment details remain valid and up to date. If a payment fails, CoCoach may attempt to process it again. If payment cannot be completed, access to the Services may be paused until payment is received.

No refunds are offered for membership fees already paid, including for partial months, unused time or change of mind. You may continue to access the Services until the end of your paid billing period after cancelling.

4. Updates and Changes to the Services

I may update, modify or improve the Services from time to time to enhance user experience, add new features or ensure technical compatibility with the App. These changes will not reduce the overall quality or value of the Services. Where reasonably possible, I will notify you of any significant changes.

I may also update these Terms occasionally to reflect legal, technical or business changes. The most recent version will always be available within the App. Your continued use of the Services after any update to the Terms constitutes acceptance of the revised Terms.

I reserve the right to review and change membership pricing in the future. If pricing changes, active members will be notified in advance and given the option to continue, adjust or cancel their membership before the change takes effect.

Any feedback, comments or suggestions you provide are welcome, but I am not obligated to accept or implement them.

5. Intellectual Property Rights

All content provided as part of the Services—including videos, training plans, coaching instructions, written guides, educational materials, graphics and branding—remains the exclusive property of Kate Oakley.

You are granted a personal, non-transferable and non-exclusive licence to access and use the Services for your own private, non-commercial use. You may not share, copy, record, reproduce, distribute, publish or sell any part of the Services without my prior written consent. This includes sharing your login or programme content with others.

Nothing in these Terms gives you the right to use my business name, programme name, logos or trademarks.

You are responsible for ensuring that your use of the Services does not infringe the intellectual property rights of any third party.

6. Acceptable Use & Community Conduct

You agree to use the Services responsibly and in accordance with these Terms. You must not:

Share your account or give others access using your login details
Copy or distribute programme content without permission
Upload, post or share any unlawful, harmful, offensive, abusive, defamatory or misleading content within the App or community spaces
Use the Services in any way that could damage, disable or impair the App or interfere with other users
Attempt to reverse engineer, modify or disrupt any part of the App or Services
Use the Services for any commercial or coaching purpose

Respectful behaviour is required at all times within the Lift for Life community. Abusive, aggressive or inappropriate behaviour towards me or other members will not be tolerated. I reserve the right to restrict or remove access to the Services or community areas if these Terms are breached.

You are responsible for ensuring that your equipment and exercise space are safe to use. You must listen to your body and stop immediately if you feel pain, dizziness or unwell.

7. Your Responsibility

You are responsible for keeping your account and payment information accurate and up to date.

Your membership and login are for personal use only. Sharing access with others is a breach of these Terms and may result in termination without refund.

Memberships renew automatically each month until cancelled by you. If you wish to end your membership, you must cancel before your next billing date (the 20th of each month). Cancellations must be made within the App via Manage Subscriptions. Payments already processed are non-refundable, and cancellation will take effect at the end of your current billing period.

You are responsible for exercising within your own ability and choosing appropriate weights and intensity. If you are unsure whether you should take part due to a medical condition or injury, you must seek medical advice before continuing.

8. Health Disclaimer & Assumption of Risk

The Services provide general exercise guidance only. I am not a medical professional, and the Services do not provide medical advice, diagnosis or treatment.

By using the Services, you confirm that you:

Are fit and able to take part in physical exercise
Take full responsibility for your own health and safety
Understand that exercise involves risk and may result in injury
Will stop immediately if you feel pain, dizziness or unwell during any exercise

If you have, or suspect you may have, any health concern, injury or medical condition (including but not limited to joint conditions, cardiovascular issues, surgeries, pelvic health concerns or high blood pressure), you must seek clearance from a doctor or suitably qualified health professional before participating.

By taking part, you voluntarily assume all risks associated with exercise and understand that your participation is entirely at your own discretion.

9. Liability

Your use of the Services is entirely at your own risk. The exercise guidance provided is for general fitness purposes only. No specific results are guaranteed.

I provide general exercise instruction only and cannot assess your technique, equipment setup or training environment. You are responsible for ensuring that you exercise safely, in an appropriate space, and within your own ability.

To the fullest extent permitted by law, I do not accept liability for:

Any injury, illness or health issue arising from your participation in exercise, unless caused by my negligence
Any injury or damage resulting from your own training environment, equipment setup or personal exercise decisions
Any temporary interruption to access caused by internet issues, device compatibility or third-party platform downtime
Any indirect or consequential loss, such as loss of income, business opportunity or emotional distress

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or fraud.

My total liability to you for any claim relating to the Services is limited to the total fees you have paid in the 12 months before the claim arose.

10. Termination & Cancellation

You may cancel your membership at any time. Memberships renew automatically each month, and you must cancel your subscription before your next billing date (the 20th of each month) to avoid being charged again. Cancellations must be made within the App via Manage Subscriptions. Payments already processed are non-refundable, and cancellation will take effect at the end of your current billing period.

If a payment fails or cannot be processed, access to the Services may be paused until payment is received. If payment is not made within a reasonable time, I may terminate your access to the Services.

I reserve the right to suspend or terminate your access immediately if:

You breach these Terms
You share your login or programme content with others
You behave abusively, aggressively or inappropriately towards me or other members
You misuse the App or interfere with the delivery of the Services

No refunds will be issued in the event of termination due to breach of these Terms.

11. Privacy & Data Protection

I process personal data in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018). I only collect the personal information necessary to provide the Services, manage your membership and communicate with you (such as your name, email address and training activity). Your information will never be sold or shared with third parties for marketing purposes.

Some data, including payment details and account access, is processed securely by CoCoach as part of the App service. CoCoach acts as a third-party platform provider and data processor.

You can request access, correction or deletion of your personal data at any time by emailing kate@yourfuturefit.com.

12. Applicable Law & Disputes

These Terms are governed by the laws of England and Wales.
If any concerns or disputes arise, both you and I agree to make reasonable efforts to resolve the matter informally first.
If a resolution cannot be reached, disputes will be handled by the courts of England and Wales.

Nothing in these Terms affects your statutory rights under UK consumer law.

KATE OAKLEY